Terri Murphy’s Program Topics

Overcoming NEGOTIAPHOBIA®

7 Steps to Successful Negotiation

This session is designed to empower the attendee with a powerful set of action steps to enhance and perfect their negotiation skills with new strategies, resources, scripts and awareness. Here are several of the points this program offers:

Ø Defining the Goals to serve clients and customers

Ø Keys to negotiating on the client’s behalf

Ø Strategies for formulating guidelines to enhance the client’s position for the best outcome

Ø Communication Basics that support Negotiating with Integrity

Ø Understanding the basic communication styles to communicate effectively and clearly

Ø Forms, systems and strategies to professionally negotiate powerfully and effectively for your client

Customer Service: 7 Steps to OUTSTANDING Customer Care

Create a WOW experience and guarantee Clients for Life!

This presentation offers cutting edge strategies, resources, tools and tips to create a WOW experience every single time you work with clients, customers, prospects! Get the scoop on what agents and companies MUST do to meet and exceed the 9 new demands for customer service to snag and keep the attention of today’s highly saturated buyers and sellers. Learn the keys to capture, care and keep true clients for life and enjoy an easy and profitable viral referral network that is guaranteed to make you RICH!

Ø Understanding the new global demands for 24/7 service

Ø 3 Keys to learn selling VALUE – make price a non-issue

Ø How to build strategic partnerships that expand your services model to outperform your competition

Ø Learn the 7 steps to define and develop your own Differentiation

Ø Knock out services AFTER the sale that guarantee a 7 x return in 36 months or less

Ø Why high production and experience don’t sell like before – why high performance is key

Ø Accelerate past “branding” to earn Brand Insistence

Ø Three cutting-edge tools you must have to save time and help you be more effective

Ø “Seamless Service” strategies that deliver powerful customer satisfaction and increases your referrals

Ø Real Leadership: What it takes to think outside the box and deliver real service, enjoy real success to create a real life

e-Prosper and live RICH!

Real Life, Real Career, Real Success

In today’s “I-want-it-now” society, we face challenges like never before. This new, fast-paced world presents communication and service demands. It’s easy to get frustrated, tired and burned out. Refreshing and humorous, Terri offers a look at life in the 21^st Century. She offers an enlightening step-by-step approach to creating the life you want to live. Compelling and uplifting, this session helps

Keynote benefits:

Ø Learn the four steps to setting priorities

Ø Discover the three cutting-edge tools for organizing and planning

Ø Get motivated! Love the ones you are with

Ø Three steps to living a rich, fulfilling, “on-purpose life”

Taking Charge – Murphy’s Laws of Leadership

Terri takes excerpts from her recently published book by Insight Publishing – “Taking Charge – Lessons in Leadership” featuring industry leaders like Dr. Warren Bennis, Jim Kouzes, Don Hutson, Jim Tunney and others on an anthology of leadership views and strategies.

Ø Understanding the principles of Authentic Power

Ø The Art of communicating with different people differently

Ø The power of highest purpose – vision, passion and purpose

Ø Change – Managing the process

Ø Leadership – Developing people to their highest best

Ø The “ABC’s of successful leadership - made easy

Double your Profits without Doubling your Workload

e-Marketing your Way to Profits & Productivity

Terri has mastered the new communication and marketing tools of the Internet and shows agents how to incorporate these new applications to everyday business. She will show you how to do more than just be on-line. Her strategies will help you to navigate your way through the maze of new communication applications and programs to support your business and use the newest marketing tools, strategies and programs that help you work smarter and not harder.

This session will empower you to:

Ø Understand the 10 new consumer service demands

Ø How to be more than just another vendor– The 6 steps to developing market differentiation

Ø What you need to provide 24x7 global service to clients, customers and prospects

Ø The 3 newest tools to help you claim maintain and retain clients for life!

Ø The art of developing an on and off-line Brand with a unique selling proposition

Ø Maximize your dollars with smart advertising and marketing by adding 1 simple line of copy

Ø Developing a Golden Partnership: How to use your lender to get more leads and sell more properties