SouthTrust Quality Academy |
When this high-performing banking and
financial services firm was seeking a new, quality-focused employee orientation program,
it turned to the U. S. Learning team. The result was A Course In Quality, a program
that is now distributed across the firm’s 700-plus bank offices and business units.
This same program has been successful in enabling longer-tenured employees to advance
their skills through the SouthTrust Quality Academy. More than 10,000 copies of the
workbook that accompanies the video series are now in the hands of SouthTrust
employees. A comprehensive internal facilitators program has been implemented, and a
series of internalization exercises help employees put their new ideas into action.
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"The U. S.
Learning team uses their impressive repertoire of knowledge and experience, combined with
masterful delivery, to deliver products that provide the exceptional assistance we need
for our continued growth. What a grand experience it continues to be for thepeople of
SouthTrust, and the impact on our organization has exceeded all expectations."
Rebecca W. (Misty) Hittie,
Vice President
SouthTrust Bank |
Green Tree Universtiy |
Green Tree, a division of
Conseco, first asked U. S. Learning to assist in the creation of Green Tree University,
with initial modules that focused on advancing the knowledge and skills of its customers.
The strategy was simple: If Green Tree dealers sold more, Green Tree Financial would
secure more business and solidify key relationships. The program has been a resounding
success, and U. S. Learning has since helped the company develop and implement an internal
customer service program. Green Tree’s innovative approach to training has made the
company a pacesetter in its industry, and Green Tree is now working with U. S. Learning to
develop additional programs that will touch a larger spectrum of Green Tree employees and
customers .
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Cavalier
University |
Top management of this leading manufacturer of
quality homes continues to partner with U. S. Learning to grow the skills of their people.
The first program series focused on leadership and management skills, and the results were
extremely positive and immediate. This was followed by a program series on customer
service excellence. Cavalier brought in U. S. Learning to elevate skills and communicate
an innovative program for better and more efficient customer service.
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"I just had to write this letter
and say WOW! I can’t verbalize the power of the program youhave provided for our
people. I thought the first program series on leadership was fantastic, and I
couldn’t imagine it getting better. The service program is fantastic squared. I
knowthe message is getting through to our people."
David Roberson, President and CEO
Cavalier Homes, Inc. |
NHFA University |
The National Home Furnishings
Association (NHFA) is just one of a number of trade associations that have turned to U. S.
Learning to assist in membership education. U. S. Learning helped develop NHFA University
to deliver teleconference, live and taped training programs to hundreds of NHFA member
firms. This initiative has helped NHFA meet the critical need to enhance furniture and
furnishings retailers’ competitiveness in today’s challenging environment.
Sizable firms have welcomed the program as an excellent addition to their internal
training initiatives, and smaller retailers see it as a major benefit of NHFA
membership--a benefit that helps keep them "in the game" and winning more
frequently !
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